Terms of service

You can use greyline.biz for lawful purposes and in line with these terms.

Do not use the site to commit fraud, gain unauthorized access, interfere with its operation, introduce malicious code, scrape substantial parts of it without permission or misrepresent who you are.

Only give us contact details that are yours, or that you have permission to use.

GreyLine provides technology and digital services including websites, custom software, automation, WhatsApp assistants, private AI, AI camera analytics, IT setup and private cloud solutions.

The exact work we provide depends on the individual project and the scope agreed with the client.

The website may give you an estimated project range based on the information you enter. This is a starting point for discussion, not a binding quotation or contract.

The final price may change once we understand the requirements, scope, integrations, technical constraints and third-party costs. A price becomes binding only when GreyLine and the client agree to it in writing through a proposal, statement of work, invoice or other written confirmation.

Before work starts, we may agree on the scope, deliverables, timeline, price, payment schedule, responsibilities, hosting and support arrangements.

Work outside the agreed scope may require additional fees or a separate agreement.

You are responsible for giving us accurate information, materials, access, approvals and other resources reasonably needed for your project.

You must have the right to use anything you provide to us, including content, software, images, documents, data and trademarks. Delays caused by missing information, access or approvals can affect the project timeline.

A project may depend on third-party services such as cloud platforms, APIs, messaging platforms, AI providers, email services, hosting providers or domain registrars.

These services have their own terms, prices, limits and availability. GreyLine is not responsible for changes or failures outside our reasonable control. Unless we agree otherwise, third-party service costs are the client's responsibility.

Payment terms are agreed with the client for each project. Depending on the work, this may include an upfront payment or milestone payments.

We may pause work where an agreed payment remains outstanding.

Unless we agree otherwise in writing, GreyLine keeps ownership of its pre-existing code, tools, libraries, templates, processes and know-how.

Ownership and usage rights for project-specific deliverables will be set out in the relevant project agreement. Open-source and third-party materials remain subject to their own licenses and terms.

You remain responsible for the legality and accuracy of data you provide to GreyLine. Where a project involves us processing client data, additional privacy, security or data-processing terms may be agreed where appropriate.

Please do not put highly sensitive information into the public quote form unless GreyLine specifically asks for it.

We will generally treat non-public client information as confidential and will not knowingly disclose it except where disclosure is needed to provide the agreed service, authorized by the client, required by law or the information is already public through no fault of GreyLine.

For projects requiring more detailed confidentiality obligations, we can agree a separate non-disclosure agreement.

We aim to provide reliable services and keep the website working properly. We do not guarantee uninterrupted availability, that every part of the website will always be error-free, that a third-party service will remain available or that a project will produce a particular business or financial result.

Any specific warranty or service level will be stated in the relevant project agreement.

To the extent permitted by applicable law, GreyLine will not be responsible for indirect, incidental, special, consequential or loss-of-profit damages arising from use of the website or our services.

Nothing in these terms is intended to exclude or limit liability where doing so would be unlawful.

GreyLine is not responsible for delays or failures caused by circumstances reasonably outside our control, including major infrastructure failures, natural disasters, government actions, widespread outages, cyber incidents, war, civil unrest or failures of third-party services.

A project or service can be ended according to the termination terms agreed for that project. Where no specific terms exist, GreyLine may suspend or end services where reasonably necessary, including for non-payment, misuse, security concerns or unlawful activity.

Any payment obligations that arose before termination remain due.

We may update these terms as our services, technology or legal requirements change. The date at the top of this page shows when they were last updated.

These terms are intended to be governed by the laws of Pakistan, unless a separate written agreement with a client says otherwise. Disputes will be handled under applicable Pakistani law and any jurisdiction agreed between the parties.