Privacy policy

When you use the quote form, you may give us your name, email address, phone or WhatsApp number, company name, your answers to the quote questions, a description of your project, any extra notes, and your timing and budget range.

We also handle some technical information when you use the website. Your IP address is used to apply rate limits, to check for abuse and to work out your approximate country, so we can show prices in a suitable currency. We do not save your IP address with your quote. We do save your approximate country with it.

We use the information you give us to respond to enquiries, prepare estimates, understand project requirements and provide services.

We may also use it to run and secure the website, prevent spam and abuse, understand how the site is used, fix problems and meet legal obligations.

We do not sell your personal information.

While you fill in the quote form, your answers are sent to our server to work out the estimate you see. They are not saved at that stage. They are saved only when you press Send.

When you press Send, we save your quote: your contact details, your answers, your project description and notes, the estimate you were shown, the region and currency used, and your approximate country. We use it to review your requirements and follow up with you.

An estimate shown on the website is a rough range for planning. It is not a binding quotation or a promise that GreyLine will complete the work for that amount.

If you write something in the notes box, that text, with the names of the services you chose, may be sent to a third-party large language model (LLM) service. It suggests a few short points to show with your estimate. It never changes the price. This happens when your estimate is worked out, so the text may be sent even if you never press Send. We do not send your name, email address or phone number to it. We keep the points it suggests, not your own words, for up to 24 hours, so a repeat request does not ask again.

When you press Send, we email our team your quote. We also send a short email to the address you gave, to confirm that we received it. We send that confirmation at most once a day to the same address, and we may email you about the enquiry or project you asked us about.

If you received a confirmation email for a request you did not make, reply to it and tell us. We will delete the request.

We use third-party services to run the website, store information, send email, check for spam and abuse, keep error logs and count visits. These providers process limited information on our behalf. We aim to use reputable providers and only share information reasonably needed for the service.

Our hosting provider keeps technical logs and error reports for a short time, usually a few days. They are not meant to hold what you typed, but a failed request can include technical details such as your IP address and browser information.

We use Cloudflare Turnstile to check that quote requests come from people and not automated programs. Turnstile runs in your browser, and Cloudflare processes limited technical information to do this. Its use is covered by Cloudflare's Turnstile Privacy Addendum at https://www.cloudflare.com/turnstile-privacy-policy/.

Munshi is a GreyLine product that businesses use to handle documents their customers send on WhatsApp. This section covers that service.

What Munshi handles. The customer's WhatsApp number and profile name, their messages, the photos and PDFs they send, the details read from those documents (such as amounts, dates and reference numbers), and the replies Munshi sends.

Who decides. The business that uses Munshi decides what is collected and why. GreyLine runs the software for that business. We do not sell this information and we do not use it for advertising.

Where it is kept. Munshi runs on the business's own server. The messages, documents and extracted details are stored there, not with GreyLine.

WhatsApp. Messages travel through the WhatsApp Business Platform, which Meta provides. Meta handles them under its own terms and privacy policy.

Reading documents. To read a document, Munshi sends it to a third-party AI service, such as Anthropic's Claude or OpenAI's ChatGPT. These companies handle it under their own terms. Their privacy policies are at https://www.anthropic.com/legal/privacy and https://openai.com/policies/privacy-policy.

Deleting your data. Email hello@greyline.biz and tell us which business you messaged and the WhatsApp number you used. We will make sure your data is deleted within 30 days.

We may use a privacy-focused analytics service to count visits to the public pages of this website. It records the page you visit, the site that sent you, your approximate country, your device type, browser and operating system, and how quickly the page loaded.

The service says it does not use cookies or similar browser storage and does not fingerprint visitors. We use the figures to understand how the site is used and to find slow or broken pages. It does not run on the private pages our team uses. The provider keeps detailed figures for a short period and then summarises them.

The public pages of this website do not set cookies, and we do not store anything in your browser to track you. The spam check on the quote form is run by a third party and may use technical cookies or browser storage of its own to do its job. The private area our team uses to read quote requests sets one login cookie after a team member signs in. Visitors never receive it. You can control cookies through your browser settings.

We keep information for as long as it is reasonably needed for the purpose it was collected, including responding to enquiries, providing services, maintaining business records and meeting legal obligations.

If you ask us to delete a quote request, we remove it from our live records. Copies in our encrypted backups expire within 90 days.

We take reasonable technical and organizational measures to protect information from unauthorized access, loss, misuse or disclosure. No internet service can be guaranteed to be completely secure, so we cannot promise absolute security.

Depending on where you live and the law that applies to you, you may have the right to ask what information we hold about you, correct it, request deletion, object to certain processing or request a copy of your information.

To make a request, email hello@greyline.biz. We may need to verify your identity before acting on certain requests.

GreyLine is based in Pakistan, but the website can be used from other countries. Your information may therefore be processed in Pakistan or in another country where GreyLine or one of its service providers operates.

Our website is not directed at children. We do not knowingly collect personal information from children where doing so would breach applicable law.

We may update this policy when our services, technology or legal requirements change. The date at the top of this page shows when it was last updated.